Help cannot use ideastudio [Resolved]

You’re very welcome. Yes, we had quite a few users ask earlier, and I found that I couldn’t open the software, myself. It is most definitely not your computer. :laughing::+1:

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Hi, we’re currently working on fixing the issue and have already identified the cause. It still needs a little more time to fully recover. Thank you all for the reminder and for your patience.

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Thanks so much for letting us know, Jodie! :heart:

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hola buenos dias, hoy al abrir mi idea studio para seguir creando, resulta que no se me abre y se cierra al momento, ya reinicie el pc tiene espacio ya que el pc es nuevo y hice todos los pasos a seguir, volvi a instalarlo y nada, no se abre

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English Translation: Hello, good morning. Today, when I tried to open Idea Studio to continue creating, it wouldn’t open and closed immediately. I’ve already restarted my PC; it has enough space since it’s a new PC, and I followed all the steps. I reinstalled it, but nothing changed; it still won’t open.

My response in Spanish: Hola, parece que este es un problema que otros también están experimentando. Para asegurar que los técnicos puedan solucionarlo rápidamente, envía un correo electrónico a support@loklik.com. Cuéntales qué sucede.

My response in English: Hello, this seems to be an issue others are also facing at this time. To make sure this issue gets streamlined to the technicians, send an email to support@loklik.com. Tell them what’s happening.

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I don´t think we all should email support, since this is a common problem many people is experiencing, I think it should be directly reported by @admin, @Elena please, would you mind? Thnak you!

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Yeah, I suggested to others to just be patient while they get it fixed. I didn’t know, at the time, that this was happening to everyone. I’m sure the whole crew knows it’s happening.

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Well, we don´t know if it is happening to everyone, I guess it is so, but we don´t know. At least myself I don´t know, I mean, I don’t asume it is hapenning to everyone because it is happening to me and the people who reported it here. As is has hapenned in other occasions, people who haven´t closed it since yesterday, may be still able to use it. That´s the most probable scenario IMO.

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Well, what we do know is that it is happening to everyone that it’s happening to. :stuck_out_tongue_winking_eye:

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Hi, we’re currently working on fixing the issue and have already identified the cause. It still needs a little more time to fully recover. Thank you all for the reminder and for your patience.

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I’ve gone ahead and merged all the related topics into one thread since there were quite a few of them.

I’ve also been testing LOKLiK Idea Studio for the past 30 minutes and everything seems to be running normally on my end now. If you were experiencing issues earlier, could you please check again and let us know whether it’s working for you now as well?

Currently running LOKLiK IdeaStudio V3.0.1

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Running smooth for me too!

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Thank you for fixing

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Thank you for fixing :slightly_smiling_face:

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Thank you everyone that not only gave advice but also fixed the bug. Very much appreciated.

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Yeah, I was going to merge them, but I can’t seem to find the option to do so. Thanks, Belle.

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All good, Ill send you a DM to show you how

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That would be great. Thanks so much. :heart:

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