Hi I have loklik auto heat press and it was great until it started to to do flickering screen and then shuts dow mainly while the heat press lower itself down.
This do not happened immediately after the press is used. It takes about 10 to 12 presses before it happens or if the heat press is heated to its maximum heat then it happens after the second one.
Please advise
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Hello, @thehouseofkdesigns. 
Welcome to the community. This isn’t something that should happen. This is a sign of a faulty component. My advice to you is to email support@htvront.com. They’ll probably want video of your machine, so they can see the condition of it and so they can better understand the issue. So, I would be sure to video it when it’s doing this. You will probably need to save the video to a cloud service like Microsoft OneDrive or Google Drive, and share the link to the video, as it may be too large of a file to send via email. They will also probably reply during the very early morning hours, as they are not located in the US. However, they will definitely respond pretty quickly, within 24 hours. If you provide video and explain to them what’s happening, chances are they will either fix it for you, or send you a new one, if it can’t be fixed. Please, let us know what they say, and if it was resolved. It may help others in the future. Good luck! I hope they resolve this issue to your satisfaction. Have a wonderful week!
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Tengo un problema con mi Loklik auto heat press, quise estampar y quedĂł abajo, no logro hacerla subir, que podrĂa hacer?
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English Translation: I have a problem with my Loklik auto heat press. I tried to print something, but the heating element got stuck in the down position, and I can’t get it to go back up. What could I do?
My response in Spanish: Hola, @romina.soto.iturra. Bienvenida a la comunidad. Has llegado al lugar indicado. Es posible que tengas un componente defectuoso. Parece que tambiĂ©n necesitas contactar con el servicio de soporte. Como le sugerimos a @thehouseofkdesigns, para agilizar el proceso, te recomendamos grabar un video explicando el problema y adjuntar el nĂşmero de pedido en el correo electrĂłnico. Puedes enviar un correo a support@htvront.com. DeberĂan responderte en un plazo de 24 horas. Estoy segura de que podrán solucionar tu problema, ya sea reparando la máquina o enviándote una nueva, siempre y cuando no haya pasado un año desde la compra, ya que cuenta con una garantĂa de un año. Espero que esto te sea de ayuda. Por favor, mantennos al tanto de tu situaciĂłn. ¡Que tengas un buen dĂa! 
EdiciĂłn: Supongo que ya lo desconectaste y lo reiniciaste, y que eso no funcionĂł, Âżes correcto?
My response in English: Hello, @romina.soto.iturra. Welcome to the community. You’ve come to the right place. You may also have a faulty component. It sounds like you need to contact support, too. As suggested to @thehouseofkdesigns, it will help to streamline the process if you record a video, explain your issue, and add your order number to the email. You can send an email to support@htvront.com. They should respond within 24 hours. I’m sure they will be able to resolve your issue by either fixing the machine or sending you a new one, as long as it hasn’t been a year since you purchased it — as it’s under a one year warranty. I hope this helps. Please, keep us posted on your situation. Have a lovely day!
Edit: I’m assuming you already unplugged it and restarted it, and that didn’t work, am i correct?
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Puedes intentar esto primero:
Desconecta la máquina de la corriente, espera unos 30 segundos y luego vuelve a conectarla. Después revisa si puede subir correctamente.
Si sigue sin funcionar, por favor graba un video corto mostrando el problema y contacta a support@htvront.com
. Indica en el correo que ya intentaste este paso de desconectar y volver a conectar la máquina, para que el equipo pueda ayudarte más rápido.
You can try this first:
Unplug the machine from the power source, wait about 30 seconds, then plug it back in. After that, check whether it can lift up properly.
If it still doesn’t work, please record a short video showing the issue and contact support@htvront.com
. In your email, mention that you have already tried unplugging and reconnecting the machine, so the support team can assist you more efficiently.
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muchas gracias, eso haré…claro ya desconecte, volvi a conectar y encendĂ, pero nada, lo peor es que ya paso un mes y medio que venciĂł la garantĂa y no me contesta el proveedor para indicarme donde llevarla a algun servicio tĂ©cnico en ConcepciĂłn, Chile.
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Puede ser que la placa calefactora esté atascada y que el sistema de elevación no esté respondiendo.
Con la máquina encendida, intenta mover suavemente la placa calefactora de izquierda a derecha. Mientras la mueves, aplica un poco de fuerza hacia abajo o hacia arriba al mismo tiempo y presiona el botón “R”.
Repite este proceso varias veces para ver si logra destrabarse. 
Si aun asà no funciona, es posible que ya sea necesario llevarla a servicio técnico para reparación.
It’s possible that the heat platen is stuck and the lifting function isn’t responding.
With the machine powered on, try gently moving the heat platen from side to side. While doing that, apply a small amount of upward or downward pressure at the same time and press the “R” button.
Repeat this a few times to see if it can be released.
If it still doesn’t work, it may need to be taken in for repair.
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