Who do I Contact about returning my press? I am not happy with it. My epson F570 will not recognize the film no matter what I do. I use the tags at the bottom of the film sheet and put a piece of paper behind it and it just doesn’t work.
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Hello, @Robin_Hill, I’m sorry you’re having a difficult time getting your printer to print on the film. You can contact support@htvront.com to arrange a return. Although, it sounds more like a printer issue, rather than the phone case press. My Epson eco tank 2850 doesn’t want to print on clear films, either.
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After taking a look at the printer specs for the Epson F570, I’ve found that that particular printer is a sublimation only printer. It only prints on sublimation paper.
Edit: After more research, this is what I found: the
Epson SureColor F570
is designed to print exclusively on specialized sublimation transfer paper, not sublimation film. The printer and its ink system are optimized for the specific chemical properties of sublimation paper, which releases the ink as a gas when heated.
Media Type and Compatibility
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Sublimation Paper: The Epson F570 uses specialized sublimation paper rolls (up to 24 inches wide) or sheets for both soft and rigid media applications. This paper is explicitly formulated with a coating that holds the sublimation ink on the surface until it is heat-pressed onto a substrate.
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Sublimation Film: The machine is not built to handle sublimation film, which is a different material typically used for methods like Direct to Film (DTF) or the specialized vacuum pressing of phone cases with the HTVRONT machine mentioned previously. Using film in the F570 would likely lead to poor print performance, smudged ink, and could potentially damage the printer.
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Ink Type: The Epson F570 is a dye-sublimation printer that uses specific Epson T49M dye-sublimation inks. These inks require the proper paper to function correctly during the heat transfer process.
In short, the Epson F570 and the HTVRONT phone case press are designed for different stages and types of the sublimation process and use incompatible media. The F570 prints the design onto paper, which is then heat-pressed onto a coated object (like a phone case blank), whereas the HTVRONT press uses a specific film in its process.
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Hey, @Judi_B , I had tagged you in my reply above, but realized I was probably very wrong, and removed the tag. However, I do have a question for you. Do you know if it’s possible to print out the design onto regular sublimation paper, then somehow press it onto the film for pressing onto the phone case? You’re the only one I know of off the top of my head who has that heat press.
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Amber actually tried this using a thin silicon sheet over the the gasket so it can still vacuum seal the peer to the project. I have some thing crafting silicon sheets that I think would work to try it myself but you want a thin one so it can form if it’s to think it won’t move enough to actually vacuum seal.
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Ok, yeah, that makes sense. Maybe @Robin_Hill can try using thin silicone sheets. I don’t have that press, nor have I ever even done sublimation 
, so, I was a little confused until I actually looked up her printer and did a little research on the phone case press. In my other comment, I had suggested printing on sublimation paper, then pressing the design onto the film, but I realized that the film shrinks, apparently, after I looked it up. 
So, I figured my comment wouldn’t have been very helpful. Thanks so much for answering my question. I hope you have a wonderful weekend. 
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The epson surecolor is their made for sublimation printer I am not sure why it would not print on it have you tried choosing different paper types that it lets you select besides paper sizes. @Robin_Hill
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samantha. thank you so much for that information. that certainly explains my problem!!
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i agree. I dont think i can return it. i will get a different printer.
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You’re very welcome. I’m happy I could help, at least a little. 
I hope everything works out for you. If you do get a new printer, I would love to see what you do with your heat press.
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Yeah, apparently, that particular one only prints on sublimation paper and not sublimation film. I would suggest to get an Epson eco-tank and convert it to sublimation, but I tried to print on some printable vellum the other day, which is supposed to be compatible with my printer, but it wouldn’t print. I got it to print for a second, then it went all sorts of crazy. I tried taping paper to the other side, as suggested, that went even worse. I had to take out the feeder to get the 2 sheets out. 
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I have not had issues with my ecotant I converted. I mean the Norma needing to print purge pages my first one lasted 4 years and I had to replace it when the tank from overflow was full. I also have the larger eco tank printer I can print 11x17 pages on too.
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I guess, not all eco tanks are created equal. Mine was a refurbished one. I had planned on converting it, but I decided I wanted to make stickers with my artwork instead, but then my Crafter never would give me a perfect print then cut. I’ve been thinking about buying another printer so I can convert it to sublimation, but that’ll probably be awhile.
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