Just got my Dtf printer!! Super excited! A little worries since the container is in rough condition and they had to tape it closed but once i clear a spot for it ill see how it is
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Hi @Melissa_McCormick Welcome!! 
Amazing! Show us Something!
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So beautiful and meaningfull! 
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I will as soon as i clear a spot to set it up …promise!
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Love the ghost’
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Just got my printer and can’t seem to get my computer to recognize the dongle or printer. Nothing pop’s up that would allow me to run a program. When I insert the dongle and printer, my computer makes a noise familiar with a flash drive being inserted, but nothing happens. I have tried everything. I’ve tried on two different computers. The printer shows up in devices, but I can’t do anything with them. Any advice?
-uploaded images go here-
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Hi and welcome to the community @OurReg! Congrats on your new Loklik DTF printer—though I know it’s super frustrating when things don’t connect right out of the box. Here are some things you need to check with:
1. Check the Dongle First
Since your computer makes the “USB connected” sound, it’s detecting something, but it might not be installing the right drivers or launching the software. Try this:
• Open Device Manager and look for any yellow warning icons under “Universal Serial Bus controllers” or “Other Devices.”
• If you see anything suspicious, right-click and choose Update Driver → Search automatically.
• If nothing shows up, try unplugging the dongle and plugging it back in while watching Device Manager to see what changes.
2. Install the Software Manually
The Loklik DTF printer usually comes with a USB drive or download link for the software. If nothing pops up:
• Open File Explorer and check if the dongle shows up as a drive. If it does, open it and look for an installer (like ).
• If it doesn’t show up, visit Loklik’s official website and download the software directly from their support page.
3. Confirm the Printer Driver Is Installed
Even if the printer shows in Devices, it might not be fully functional.
• Go to Settings > Bluetooth & devices > Printers & scanners
• Click the printer name → Remove device, then unplug and replug it.
• If prompted, allow Windows to search for drivers—or install them manually from Loklik’s site (if available?).
4. Try Different USB Ports (and Skip Hubs)
Some DTF printers and dongles don’t play well with USB hubs. Try plugging directly into a USB 2.0 port on the back of a desktop or side of a laptop.
5. Disable Antivirus Temporarily
Some antivirus programs block unsigned drivers or installers. Temporarily disable your antivirus (just for setup), then try again.
If none of these steps resolved the issue, I recommend reaching out to Contact Us – HTVRONT directly—they may need to provide you with a fresh copy of the software. It’s possible that the USB driver is corrupted or not installing correctly.
Unfortunately since my post in September, I worked with support for a few weeks. They finally had me ship it for repair.
It’s been in repair for more than 2 months. Every time I reach out they tell me something different. They did say the motherboard was out. It was replaced. Then, it hasn’t been fixed. Now, all o keep getting when I reach out it, wait. It’s going to be out of warranty soon.
I’ve only made one real print in addition to the test print.