Hi everyone, I have been using my I craft for around 2 weeks now, all working fine. Yesterday the software crashed and no matter how many times I uninstall, clear cache, reinstall and follow online instructions it will not work. Everything is up-to-date on my laptop, I use USB connection. If I cannot get the ideastudio to work, how do I use the machine? Is there any other programs that will work? Thank you Antony.
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Hello, this seems to be an issue others are also facing at this time. To make sure this issue gets streamlined to the technicians, send an email to support@loklik.com. Tell them what’s happening.
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Many thanks Samantha. I’ve sent a ticket and hopefully will get it sorted soon. Thank you for replying.
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You’re so very welcome. I’m also having a problem accessing the PC software. I did see they added new projects to the For You area, so I’m thinking, that they’ve somehow created a bug that’s causing the crashes. They’re probably already aware and are trying to fix it. I guess, we’ll just have to be patient while they get things situated. 
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I’m having the same problems this morning! I see the project screen for maybe a second and then it crashes out.
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Welcome to the community, @ReginaLane! We’re happy you’ve joined us. Thanks for letting us know that you’re also experiencing this problem. I’ve suggested to several others to email support. I’m sure they’re aware by now, and are working on it — or will be working on it. It may be after hours for the technicians, so it may take a little while for it to get fixed. We ask that you please be patient with them. I know it’s frustrating not being able to create, but, unfortunately, these things happen. I guess, we’ll have to find something else to do until it gets fixed. 
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the struggles of finding other thongs to do 
thank you so much
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Oh, I know! 
Maybe, I’ll go ahead and take care of those dishes that I’ve been avoiding.
And you’re very welcome!
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Same problem today, my ideastudio crashing this is the first time. I think the app has a maintenance. Thats why its crashing.