Hello! I bought my machine 5 months ago but then it suddenly became like this while in the middle of cutting. Anyone knows how to fix this? I tried turning it off and unplugging it but it didn’t fix the problem :<
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oh no @Xyrene_Mae_Swing this is strange?
Quick checklist
- Stop, eject mat, power off
- Inspect blade (free-spinning tip, correct exposure). Re-seat the holder firmly
- Realign mat
- Power on, run a test cut near the top-left of the mat
- If the test passes, re-send your job and try again
Also try this
- Pen test: pop in the pen and “draw” the same file. If it sails through, the issue possibly was blade drag/force, not motors.
this may help you work out if it’s the blade, motor or belt?
I also recommend that you send this video to support, they are great!! Good luck!
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tried turning it off but it just stay the same and doesn’t want to eject the mat :<
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I’m at a loss, while you’re waiting for others to give advise, I suggest you make contact with support
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Have you inspected blade and holder?
Have you tried with another design?
To force mat ejection, you can put a task to work and then click the button to delete the tasks list. It usually forces the mat release.
You can also try this: switch it off, unplug poser wire for a minute, plug again, switch on.
Can you perform a firmware update (although it is already updated)? It can solve mechannical jams.
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Hi @Xyrene_Mae_Swing! Just want to check in with you if you finally get your machine fixed. Please keep us updated, thanks! 
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