Thanks for the update! I hope the videos give you a clearer path and definitely let me know how it goes when you try again tonight.
And yes, I totally get what you mean. It’s disappointing to see machines handed out to influencers who only make a quick unboxing video and then move on to the next free product. You can always tell when someone isn’t actually using the machine long‑term.
You’re absolutely in the right place! We have lots of helpful members here. I know you just joined recently, so I want to give you a warm welcome to the community. When you have a moment, feel free to browse the Machine section—especially the iEngrave Help Hub. You might find that some of the questions on your mind have already been discussed or solved there. 