iCraft Firmware Update Problem

[Kristin]

I want to know the computer system information of everyone who failed to update the firmware. My system information is as follows

[Joacks03]

already took an advise from seller, we are both on same issue from RYZEN AMD PROCIE

[Joacks03]

OK, we will release the new version as soon as possible, and I will contact you to update it later. It will take some time at present ~ this is the last reply from the seller waiting for the latest update form the techs find anotther laptop using INTEL and then update it, i will try it to update tomorow using intel laptop

[Joacks03]

@admins same issue as mine

[Jem]

Same with me I have ryzen 5 processor and I can’t firmware upgrade

[Joacks03]

already update the seller wating for there response for update AMD firmware

[Kristin]

If you can successfully update using an Intel computer, please let me know and I will try to borrow an Intel computer. Thank you~

[Joacks03]

Yes, we have also followed up on this customer’s problem before. Coincidentally, it is the same as the processer you used, so we held an emergency meeting for your machine yesterday ~ please give us some time to updated software.

update of the seller for HTVRONT

[Jem]

Hello, yes you can upgrade using Intel processor but I hope this will raise an issue so that techs can have a solution for Ryzen processor. At first, I thought I cant update because of my laptop brand but it turns out that you can firmware update using Ryzen processor.

[Joacks03]

finally update the software using i5 laptop done, u can update for the meantime using i5 software

[Kristin]

Thanks~ I will try:) Anyway, congrats~

[Kristin]

Hi Jem,
Does your computer have an external graphics card box or does the host have a built-in independent graphics card?

[Joacks03]

i use intel acer nitro, i5

[Jem]

I don’t know but mine’s Lenovo ThinkPad x395 amd ryzen 5 pro

[Joacks03]

they issue with lenovo brands also, bette use intel and not lenovo also