I updated Idea Studio today and now am not able to connect my iEngave with wifi. Wifi is the only way I have been able to connect up until now. I keep getting an error that says my home wifi password is incorrect. I have only had my iEngrave about 1 month.
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Hello, @Rick_Goodman! 
Welcome to the community! We’re happy you’re here. If it’s been awhile since you last used your iEngrave, you will need to reconnect to the Wi-Fi.
I have 2 questions for you to answer:
- Has it been a little while since you’ve used the machine?
- Are you getting this message upon entering your Wi-Fi password, or is it just saying your password is wrong?
Once you answer these questions, we’ll be able to move forward with troubleshooting. Thanks so much. I look forward to your reply.
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After I enter the password for my wifi network it tells me to connect to the LOKLiK hotspot which I do. Then I click establish connection and after a few seconds the laser beeps three times then I get an error message that the home/office network password is incorrect. I last used the machine on Thursday Feb. 5. I only started getting this message today after I updated Idea Studio to the current version. I have finally had success connecting with the USB, but would prefer to use wifi. Thanks for any help you can give.
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Ok, thanks so much for this information. Since you’ve recently used it, I don’t think the reason for it not working is due to it not being in use. It definitely could be a bug in the new update, but it could also be something else. So, I’m going to see if @rinsky may know a fix for this issue, just in case it’s not the app.
Until then, I think you should go into the Help menu and select Errors & Feedback. Fill out the form, tell them the issue you’re having and toggle the option for sending a log report, or something along those lines. This will allow them to receive the data from the app and may help them to better pinpoint the issue you’re having. If it is a bug within the new update, they will be able to fix it. If it’s not, the feedback report will open a support ticket, and they will reply to you within 24 hours with their suggestions on how to resolve the issue.
I hope this helps. Please, have some patience while we wait for rinsky’s response. She may know what’s going on and be able to help you before Support reaches back out to you. Wishing you a wonderful day, until then.
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Hi and welcome to the community, @Rick_Goodman! I’m so sorry you’re running into this issue — I actually experienced the same thing. There’s a little trick to reconnecting your laser through the mobile app. For me, simply turning off my mobile data did the job. I’m sharing the link below for reference in case it helps you too. Please keep us updated! 
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I’m not using the mobile app. I am using my Mac computer. I have tried again and still cannot connect with wifi. I have connected by USB. I have followed all the steps to connect with wifi. It keeps giving me an error that my password is incorrect. For right now I’'l keep moving on with USB. I’ll send the report to support with a log and see if I get any response from that. Thanks for your help.
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Yes, this does sound like another bug, just as @Samantha_Bryant mentioned earlier—especially for Mac users. Connectivity issues with the iEngrave have been around for quite a while. Submitting a support ticket is definitely the best way to get deeper troubleshooting. For now, sticking with the USB connection is your safest option. Good luck! Please keep us updated so we can take notes on what needs to be done for future reference, especially for Mac users who are facing the same issue as you are right now.
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You may have already checked this, but it’s worth making sure your Mac is connected to the same Wi‑Fi network you’re trying to use with the iEngrave. Another user recently had her Mac on the 5G network while the iEngrave was trying to connect on 2.4G. Once she switched both to 2.4G, it connected right away. If you haven’t tried that yet, it might be a quick thing to test while you wait to hear back from tech support.
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Problem Solved!!! I found out that my router needed to be reset. Several other items in my house such as lights and thermostat had lost connection also. Once the router was reset I tried connecting by wifi and was able to do so. One good thing did come out of this and that is I was finally able to connect by USB, which means I can now try to do some work with Lightburn. Thanks everyone for your help and suggestions.
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Yay! Happy you figured it out! Enjoy your iEngrave and please share some of your projects under Inspiration Section. We love to see some of your creations!
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