For Volume #13 , we’re tackling a question we’ve heard from many of you: When it comes to user manuals, which do you prefer — the classic paper in the box, or a quick digital guide via QR code? Your feedback will directly shape how we design future guides and unboxing experiences!
What We’re Exploring
We’re gathering opinions on instruction formats to help us decide how to deliver the most helpful, user-friendly guides for our future product.
Done with the survey…Well, it’s nice to have the paper manual for people who have limited internet connection, and I liked the way the envelopes looked when a new machine arrived. For me, you could include a QR code to the paper manual so that people have a choice.
I love a well done, well printed detailed physical manual and the chance to download a digital version for many things, just as back up, to print some tables and add them to my home appliances and crafting folders.
The digital version also adda the chance of a version with possible necessary changes and aditions, such us parameters/materilas list, late troubleshooting…
Survey done! I’m honestly good either way. I’ll be honest I probably have watched every tutorial video before I ever get a machine and have full understanding and knowledge of it before it’s delivered to my home! But my heard works like that . I believe most people whom are what people call “perfectionist” (I am by no means perfect) all are probably just like this! I always want full control and understanding so I get it right immediately or then I am not able to walk away until it is done . lol or maybe it’s just my ocd adhd that’s constantly battle one another in my head from sun up to sun down
It may be an age thing, but I really prefer to have a physical booklet in my hands when learning a new machine. I keep all of the manuals to my crafting machines together and I have the date they were purchased on the cover incase there is any issue with it.
Survey done! While paper is great, I prefer an online manual that I can search and keep close at hand on my laptop to reference without having to find the paper manual.
Whilst I do prefer to have a physical manual when I’m learning about a new product or when troubleshooting, I think the massive focus on environmental considerations is more important at this time. Just producing lengthy user manuals in volume carries a considerable cost in materials and energy usage. My personal preference is now largely irrelevant.
Ironically, I find I need a physical manual most when there’s no physical item, i.e. software.
Also, more often than not, I’ll download the manual and learn as much as I can about a new machine before I’ve even bought or taken delivery of it. This means that, most of the time, a physical manual is unnecessary.
Call me old fashioned but I like to still have paper and something to hold. Maybe it’s because I’m 50 and wear glasses, but I like to be able to stay on a page and read along. Sometimes it’s difficult when you are using your phone/tablet and then you need to switch screens to go back to the directions
Done with the survey. Paper manuals are nice for quick reference, but I really prefer QR codes since they give easy access to updated instructions, videos, and troubleshooting tips.
What We’re ExploringHow to Join
Take the quick survey here: Paper vs. Pixels: Help Us Design the Perfect Manual. Survey
Thank You Gift: 5 lucky participants will each receive a $2 reward !Let’s Discuss
I like the sleek envelopes with the manuals but I also like a quick browse online for when I misplace the printed manual 
