Hi! @Bethany_Keever
A few things you might need to check:
- make sure the chosen quality in your printer settings is set to “glossy photo paper”
- Make sure you are printing in the “matte” side of your sublimation film
- Try to guide the film in the feeder with a little push
- Try to tape the film to a copy paper (least option)
Please let me know if this works for you!