I just recieved my machine. set it all up, but the laser wont move. wont go to origin, or frame. it makes this tiny little motion in place. it appears all cables are connected and in place. im really not sure what is wrong. please help!
Hey there—welcome to the community @julie_Bluhm, and I’m so sorry your first setup is off to a rocky start. Let’s see if we can get that laser moving! 
Here are a few things to check that might help:
• USB connection: Make sure the machine is properly connected to your computer and that the software recognizes it. Sometimes a loose USB or driver issue can cause limited motion.
• Firmware & software: Double-check that you’ve installed the correct software (like LaserGRBL or LightBurn) and that your firmware is up to date. If the wrong machine profile is selected, it might not send proper movement commands.
• Limit switches or origin settings: If the machine is trying to home but can’t reach the origin, it might just twitch in place. Try manually jogging the laser head using the software controls to see if it responds.
• Cable seating: Even if cables look connected, give each one a firm push to make sure it’s fully seated—especially the motor (laser head module) and limit switch cables.
• Power supply: Confirm that the power brick is securely plugged in and the indicator light is on. A weak or interrupted power source can cause partial movement.
If you’re able to share which software you’re using and whether the machine makes any sounds or lights up during startup, that might help narrow things down. We’ve got your back—hang in there!
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Actually, it will move and move to origin, but when i hit “frame”, it fails. i am tryingto just use loklik studio because i am new to this and the other software seems much more invoved for a start up person.
i have the all in one kit
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Could you please let us know which software you’re using—LightBurn, the LOKLiK IS desktop app, or the mobile app? Also, if possible, share a screenshot of your screen and walk us through the steps you’re taking. That’ll help us better understand what’s happening and offer more accurate support! 
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What does your canvas look like when you press the Frame button? You’ll need to have a shape—like a square or template—selected for the Frame feature to work properly. Once it’s highlighted, the machine should trace the outline.
Here’s a reference link that might help: How to Use LOKLiK IdeaStudio app (Desktop Version) & Lightburn Software for iEngrave?
Hope that gives some clarity! Let us know what you see on your screen.
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