LokLik iCraft cannot connect via USB nor Bluetooth

Machine
21

The machine did these exact things only the very first time when I started it. However, all the other times when I was restarting it, it didn’t move :disappointed: I am still waiting on a reply from the support.

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22

are you able to connect your machine to your device now? You can also try connecting it to the mobile app to check if the problem is really the machine.

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23

Unfortunately no… I tried the phone app on two different phones and it detects the machine, but connection is unsuccessful

Screenshot_2025-06-12-12-14-57-389_com.sijiutech.loklik
Screenshot_2025-06-12-12-14-57-389_com.sijiutech.loklik1080×2400 114 KB

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24

But it was able to detect the machine. Did you restart the machine already? This happened to me earlier I restarted my machine and tried to connect it again and it worked.

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25

I restarted everything countless times…

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26

Just to clarify, when using the mobile app, are you trying to connect the machine through your phone’s Bluetooth settings or directly within the Loklik app itself?

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27

Directly within the Loklik app, the support specifically advised me not to try to pair the device with the Bluetooth of the phone/laptop, but to connect directly to the app/Idea Studio.

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28

Hi all, quick update on my case - I could not resolve the issue even when trying on a different computer with Windows 11 and the support did not provide any resolution/troubleshooting steps. They directly offered me a replacement or a refund, so it seems that I just got an extremely bad luck with a faulty device.
Anyway, thank you again everyone for trying to help, I really appreciate all the support :revolving_hearts:

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29

Oh so sorry! I hope you choose the replacement and you can be here with us with a totally different experience. The model is the right choice IMO.

Thank you for the updating!

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30

Thank you! Yes, I requested a replacement, as I really want to try this machine, I hope I will have better luck this time :smiley:

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31

Wonderful!

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32

thats unfortunate, it will be nice to get a new machine and do a fresh install so you can get cutting!! you have been so patient in trying to resolve this :heart_eyes:

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33

I’m glad you got your problem resolved and you are getting a replacement machine. Fingers crossed it arrives quickly for you

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34

Hello again :grin: I just wanted to confirm that I got the new device and I was able to connect and use it without any issues from the first try :heart: It turned out that the problem with the first machine was completely mechanical - my boyfriend disassembled it and found out that the cable that connects the knife holder and the cutter was detached… Still, I am super happy with the support, they reacted really quickly and sent a new device. Thanks again to everyone who tried to help here :smiling_face:

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35

Wowww! I’m so glad for you. Now, put it to work !!! :steam_locomotive: :carousel_horse: :ferris_wheel:

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36

Fantastic outcome, I have found LOKLiK and HTVRont the best comapany i have dealt with!! So glad you can get cutting :sunglasses:

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37

Yeeey so happy for you :tada::tada::tada: can’t wait to see your creations :heart_eyes:

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38

I am glad you have found the root cause and fixed your machine accordingly. I can now move this issue as “machine” -related issues and not software. :wink:

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39

Yay, I’m so glad you got it resolved and have a working machine now. Let the crafting begin :heart_eyes:

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40

That’s good to hear :smiling_face_with_three_hearts:

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