I have had this machine for only 2 months or a little bit over.
Last Wednesday I was able to use the print then cut feature. Used the standard cut Friday night, then come Saturday, my machine decided to not read registration marks anymore.
Here’s what I have done:
uninstalled the software/ reinstalled it back
Changed mats
Tried to gently blow any debris that may have been blocking the sensors
worked with dim lighting
Worked with matte and glossy paper
Updated the firmware
The result is still the same; no red light and it just glosses over the first registration mark.
I am at my wit’s end because I don’t want to conclude that my machine is already done for. It’s been only 2 months and I have been loving it so much!
FIrst of all, I guess you’re taking about your iCraft (remember L’s has many machines and 2 cutting plotters) as you talk about a new cutting plotter.
If you already followed any advice given in this forum, and you know the laser is not working properly, it may be a defective device or failure. So I recommend you contact support or maybe an @admin can speed it up.
Have you really tried everything? I mean we may find something else meanwhile.
I mean, there is not everything. For instance, “worked with dim lighting”… it may also be a not enough light situation. Have you reset calibration and calibrated again? what kind of matte papper did you use? did the marks print well on it?
Maybe the laser switches off as soon as something is not working or the mark is not found. Do yoy get an error message?
There’re many topics on that, have you made the search and look for something you may have missed?
Though not specified on my post, I would like to confirm that I have worked with dim light, natural light, and no light at all. As well as reset calibration, but once I have tried to re-calibrate, sadly, even the registration marks on the sheet cannot be read.
I have used 300gsm glossy and matte papers that have had no issues previously. As well as copy paper, and inkjet paper.
Yes, I even used artificial lighting (lighting pointed at the machine with different levels of intensity) thinking it might help, but to no avail. But the lighting on my craft table has always been sufficient enough to have worked on previous projects.
I have also tried drawing over the lines with an ink marker as instructed on the website. And used black ink/ colored ink on different sheets to see the difference.
I also inspected the lines carefully to see if there were any gaps in the marks.
This photo was taken earlier while I was configuring the machine.
I see, you’re really doing a conscientious job trying to see where the problem is…
I that pic, I can’t see the whole margin, but in the upper left corner I see enough to make me think on the possibility you’re not printing 100% scale, are you? I mean, I see the left margin may be a bit too wide. Anyways, this should trigger a bad offset while cutting, not a fail reading the marks. But as we are trying to discard anything and it is being tricky…
Please, also tell us if you’re receiving any error message, or it just stops reading with no message.
Ok, so this seems more like a normal something missing. Don´t print A4 borderless, print scale 100%, it might be that. I mean, no, it shouldn´t prompt an error reading, but more a cutting offset problem maker, but to discard…
