Hi, @Robert_Nechtman. 
Welcome to the community. I’m sorry you’re not enjoying your experience. Getting your money back is 100% possible, if you’ve not had your machine for over a year, and you have your order number. You can send an email to support@htvront.com, & they can most definitely set up a return for you.
However, I’d like to help you understand the software a little more. I know all software is confusing and overwhelming, at first, including this one. It’s really a great tool once you understand how everything works. Are you using the PC version or the mobile app? This will help me to give you the best instructions. If you’re not up for that, I do have a video introducing the latest software update, in which I go over all of the tools.
Introduction to Loklik IdeaStudio 3.0.0 | Learn What Each Tool Does
I also have many other videos on my channel in which you can watch me create full projects, start to finish. Since this seems to be a topic that others are having problems with, I will definitely put it on my list for future videos.
I know some of the wording in the software and app can be confusing, but we are currently working on creating a better UI so that the language will make it easier to understand exactly how each tool functions.
So, if you would like some help, now, and want to allow me to help you, I would be happy to do so. If so, besides telling me if you’re using the mobile app or the PC software, I would like to know what exactly you’re trying to do with the image you’re uploading. Are you trying to Print-Then-Cut? Or are you trying to do a standard cut from vinyl? Also, if you would like to provide a screenshot of the image, that would be helpful. Or at least give me the file type of the image, is it PNG, JPG, SVG, etc.? I look forward to your reply. If you choose not to accept my assistance, and want to follow through with a refund, I completely understand. You can click the orange support above and it will start an email to them. 