You can push the reset button using a safety pin and you don’t need to hold it for 30 seconds 
. Then turn off everything and unplug your laser from power outlet wait for a minute or two then plug it back again. After some time, do what you normally do to connect your computer with your iEngrave. Hope this works otherwise, need to reach out to support and see what else their resolution to this.
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Welcome to the community @handmadebykathy1. Sorry I wasn’t able to jump on this sooner but it looks like @Samantha_Bryant, @rinsky, and a few others were able to offer support. I have never run into this type of problem with the iEngrave but have with other equipment before. May I ask how old your computer you are using is? Since it was functioning recently and suddenly stopped without warning, I am thinking it could be the actual USB connection itself in the computer. Especially since you tried 3 separate USB cables. I am sure you have also probably tried a different USB port on your computer as well. You can check the USB on your computer by going into the Start Menu looking at Device Manager. Once you expand Universal Serial Bus controllers you want to look for any Yellow 
icons or Unknown USB Device. This may mean that the USB itself is failing or has failed.
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My laptop is about 1 years old and it’s not the USB port in my laptop. I use my DTF usb in that port and it works perfectly fine.
I’m not sure if this helps. But when I turn on my engraver it doesn’t beep anymore. It used to beep 1 time. But not anymore.
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@handmadebykathy1, that does help. Because you should get some type of beep from the machine when you turn it on. Can you manually move the laser around in the bed or does it seem to be stuck in position?
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I can move it around.
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@handmadebykathy1, thanks for that information. It sounds like support at this point may be your best option as it could be possible that you have a faulty machine. I would definitely reach out to support. It will take some patience because they are in another country and are only available from Sunday through Thursday here in the States. The best process is via email and it will be a back and forth process every 24 hours. I have attached the contact information below:
One of the moderators will likely follow up with you in a few days to see if the issue has been resolved or if we can o provide any other support or assistance.
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Have you tried to connect your laser through mobile app yet after a reset, just wondering?
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No I will try that tomorrow
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I am truly eager to fix this one for you and hopefully, tomorrow you’ll be able to connect from your mobile app so we can really narrow down the problem.
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I am having the same problem. Was able to hook up my machine for the first time today. No beeps when I start it up. Won’t connect through usb or wifi. Won’t connect through phone or desktop. Really frustrating. I have waited for this machine since December 26th and now that I have it all together it won’t even work. Been trying to connect it all day. Any help would be appreciated.
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@glitter68, sorry to hear you’re running into connection issues with your new iEngrave. Let’s start by getting it connected through the mobile app first, and then we can move on to the USB connection.
By the way, did you get a chance to watch the short video tutorial I shared earlier in this thread? It might help us rule out a few steps.
I also wanted to check whether you have the regular iEngrave or the Cover Edition. Some users report hearing only one beep, while my Cover Edition consistently gives three. As far as I know, the beeping pattern doesn’t indicate performance problems—there’s no official guidance that the machine must beep a certain way to function correctly.
Another thing that will help: are you using Windows or Mac on your desktop? Many Mac users have had connection issues in the past, but I’ve seen more people reporting successful connections recently after the latest software updates.
If you don’t mind, could you also share a few screenshots from your mobile app showing how you’re connecting your phone to the iEngrave? That will make it easier for us to spot if any steps were missed.
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I have watched the videos but cannot connect to anything including mobile phone. I have the cover version running windows 11 on a new laptop. Usb is not even detecting the printer being in the port. Followed all steps for the mobile app from your video. I have tried all troubleshooting listed for connecting to desktop and after a day and a half it is still not connecting. I am not getting a Bluetooth notification when trying to connect through my mobile.
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Please make sure you’re close to the laser’s Wi‑Fi module and that your phone isn’t connected to any Bluetooth devices. A Bluetooth connection can interfere with the link between your phone and the laser, which may prevent the machine from showing up as discoverable.
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I have done both of those things. No luck.
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I have even tried it on my tablet. Still no Bluetooth prompt.
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Did you try to go to your wi-fi settings and see if there’s laser machine available for connections (2.4 GHZ only in able to connect)?
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Yes and I am on the 2.4. At this point I am just going to return it. I was questioning it when I first got it because there were scratches all over the bottom of the unit and screws loose in the box. I really was looking forward to making some cool things but at this point I’m ready to throw in the towel. Thank you for your help.
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Thank you for the update. It does sound like your machine may be faulty — especially if you’re seeing scratches that suggest it might have been a return. Since it came with the SD card, it should be functioning properly, and we’ve tried everything we can from our side to help get it running. At this point, the best next step is to request a replacement.
Once your new unit arrives, we’re more than happy to walk you through the setup and connection to make sure everything goes smoothly. It’s a great machine when it’s working as it should — I really enjoy mine and haven’t had any issues with it so far.
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Thank you for your help. As much as I would live a replacement I am being told I have to do all of this through email rather than speaking to someone. I called this morning and the gentleman walked me through all troubleshooting and then told me I would have to email back and forth. Since it takes 24 hours to get a response it will be 2-3 days before I even get directions to return it. Then I have to take apart everything and box it back up just to put another one together. I think I’ll just get my money back. Customer service is a big issue for me.
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I’m really sorry it didn’t work out the way you hoped. Wishing you nothing but the very best moving forward.
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